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Items can be returned for exchange or refund within 7 days, provided that they arrive back with us IN THEIR ORIGINAL CONDITION. The correct postage or shipping method must be used (Recorded, Special Delivery etc. with compensation), as the customer takes all responsibility for the safe return of the item. Advice on the correct method of return is available from Ben Long Falconry, by telephone or email.


If you, the customer, feel that an item is faulty in materials or manufacture, in the first instance please contact us with information on the nature of the fault. If necessary, you will need to return the item using the correct shipping or postage method, and we will repair or replace the item, or refund the original cost of the item (excluding shipping). The decision whether to repair, replace or refund is at the discretion of Ben Long Falconry.

PLEASE NOTE:

ANY ITEMS THAT ARE RETURNED MUST HAVE A LETTER ENCLOSED, STATING THE NATURE OF THE PROBLEM AND THE NAME, ADDRESS AND PHONE NUMBER OF THE CUSTOMER. OTHERWISE, WE ARE UNABLE TO RESOLVE THE PROBLEM AS WE CANNOT LINK THE RETURNED ITEM WITH ANY PREVIOUS CONTACT.

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